Contact Us


Where does Sugar Cream Vintage ship to?

We ship to more than 100 countries around the world.

If your preferred shipping destination is not listed,

please contact us so we can arrange special delivery if available.

What courier do we use?

Sugar Cream Vintage uses DHL Express for Express shipping. 

We also use DHL eCommerce, Fastship Express, Thailand Post and Aramex 

for alternative methods.  

How long will it take to receive my order?

Your order will be dispatched on the next working day. 

Estimated shipping times: 

Local – Thailand: 1-3 Working days 

DHL Express 

Asia Pacific: 2-4 Working days 

Australia, New Zealand and Oceania: 4-6 Working days 

Europe: 4-6 Working days 

America: 4-6 Working days 

North Africa and the Middle East: 4-6 Working days 

DHL eCommerce Asia

Australia: 8-12 Working days

Singapore 5-8 Working days

USA: 8-12 Working days

Other countries 10-21 Working days

Fastship Express 

Asia Pacific: 3-5 Working days 

Thailand Post (ePacket)  

10-20 Working days 


Asia Pacific: 5-8 Working days 

*Please note that shipping time is dependent on your chosen shipping method and 

please be reminded that for remote areas, we will inform you for additional fees that may have occurred.

Do you combine shipping?

Yes, we do!

Please contact us with your name and order numbers of what you wish to have combined. 
We will try our best to organise it for you. 

Buyer Shipping & Receiving Responsibility

Once a package has been shipped and picked up by your choice of shipping carrier, Sugar Cream Vintage no longer have any control of the package.  We are not responsible if the item is lost, stolen or damaged in transit.  Buyers are responsible for any customs and import taxes that may apply. 

How do I track my order?

Tracking information will be emailed to you once your order has been fulfilled and shipped out. You can track your package from  DHL Express , DHL eCommerce,  Thailand Post, Fastship Express and Aramex, depend on your preference of shipping by entering the tracking number provided.

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