Shoulder – Measure from one shoulder tip to the other

Chest – Measure under the arms around the fullest part of the chest and across shoulder blades

Bodice length – Measure from mid shoulder to natural waistline

Sleeve length – Measure from shoulder tip to the cuff.

Waist – Measure around your natural waistline. Waist measurement should be pulled snug.

Hips – Measure around the fullest part of the body at the top of the legs

Length – Measure from shoulder top to the bottom hem.

Outseam - Measure from top on waist band up to bottom of the pants.

Inseam - Measure the distance from the top inner part of your thigh through to the bottom of the pants.

Leg opening - Measure bottom of leg from one side to another.

Mint – The piece looks brand new with next to no signs of wearing. Applies to deadstock or virgin vintage usually.

Excellent –
The piece is in good condition with usual signs of wear and tear that are to be expected for vintage clothing.

Great – The piece has normal signs of wear and tear expected for vintage clothing with minor damages that do not detract from the piece.

Good –
The piece has obvious signs of wear and tear, but is still wearable. The product can be fixed to improve the condition.

Please carefully check the garment’s label instruction if come with the garment and wash according, highly recommended to put the garment in a mesh bag, wash separately to avoid colour transfers (faded) and damage cause by other items.

Silk – Dry clean or hand wash with small amount of mild soap or liquid detergent. Dry cool, press with a low iron setting.

Chiffon –
Machine wash with cool water and small amount of mind soap or liquid detergent.

Cotton – Machine wash with cool water with a small amount of mild soap or liquid detergent. Dry at a lower heat and press with a low iron.

Polyester –
Machine wash in warm/ cool water with a small amount of mild soap or liquid detergent. Iron polyester fabrics at a moderate temperature setting, or use steam.

Linen –
Dry clean or hand wash with cool water with small amount of mild soap or liquid detergent. Iron linen from the inside out, using steam at a medium iron setting.

Denim – Machine wash with warm/ cool water.

Shipping Service

Where does Sugar Cream Vintage ship to?

We ship to more than 100 countries around the world.

If your preferred shipping destination is not listed,

please contact us so we can arrange special delivery if available.

What courier do we use?

Sugar Cream Vintage uses DHL EXPRESS for Express shipping. 

We also use DHL eCommerce, Fastship Express, Thailand Post and Aramex for alternative methods.  

How long will it take to receive my order?

Your order will be dispatched on the next working day. 

Estimated shipping times: 

Local – Thailand: 1-3 Working days 

DHL Express 

Asia Pacific: 2-4 Working days 

Australia, New Zealand and Oceania: 3-4 Working days 

Europe: 3-5 Working days 

America: 3-4 Working days 

North Africa and the Middle East: 3-4 Working days 

DHL eCommerce 

Australia: 8-12 Working days

Singapore 5-8 Working days

USA: 8-12 Working days

Other countries 10-21 Working days

Fastship Express 

Asia Pacific: 3-5 Working days 

Thailand Post (ePacket)  

10-20 Working days 

Aramex  

Asia Pacific: 5-8 Working days 

*Please note that shipping time is dependent on your chosen shipping method. 

Do you combine shipping?

Yes, we do!

Please contact us with your name

and order numbers of what you wish to have combined.

We will try our best to organise it for you. 

Buyer Shipping & Receiving Responsibility

Once a package has been shipped and picked up by your choice of shipping carrier, Sugar Cream Vintage no longer have any control of the package. 

We are not responsible if the item is lost, stolen or damaged in transit. Buyers are responsible for any customs and import taxes that may apply. 

How do I track my order?

Tracking information will be emailed to you once your order has been fulfilled and shipped out. You can track your package from  DHL Express , DHL eCommerce, Thailand Post, Fastship Express and Aramex, depend on your preference of shipping by entering the tracking number provided

Return & Exchange

All Sugar Cream Vintage items are real Vintage pieces that may have been previously worn and may show some wear. We do our best to describe our garments as clearly and accurately as possible. All items have been measured carefully.

We provide measurements and details of any flaws and categorize each garment based on our Vintage Category Chart. Tag sizes are shown where possible. These are to be used as a guide only and will vary based on the garment’s country of origin. Where possible we have indicated the country of origin as a further guide only.

We try our best to photograph our products to show them in their most real color.

*We strongly recommended to check the measurements carefully before purchasing and please feel free to contact us at sugarcreamvintage@gmail.com, or Send Us a Message via this website if you have any questions about the sizing, fit or color of our products.

However, we are happy to let you know that our vintage clothing can be returned and exchanged as we are aware that our products are one of a kind and trying our clothes is very important to some of you.

     Your e–mail should include:

     1. Your Name (that you placed the order with)

     2. Your Order Number

     3. The reason for returning or exchanging.

As much details as you can provide is really helpful for us!

*Please contact your closest local post office in order to return your item with recorded shipping. 

What is your return policy?

We are happy to accept returns. 

*Requests for returns must be made within 14 days of receiving your order. 

*Items must be in the same condition as when you received it without any signs of wearing. 

*SALE items are not accepted. 

*Your shipment return must be postmarked within 30 days after confirmation of your order.  

Return Shipping Fees

Customer is responsible for all return shipping fees, any customs and import taxes that may apply.

We are not responsible for lost, stolen, missing, or mis-delivered parcels. 

It is the customer's responsibility to track return shipments. 

After we receive the parcel, we will process the refund via the same payment method used to place the order.